Who are you?
We are a family run business who hand make our products in Burntwood, Staffordshire, England.
What products do you sell?
We currently sell wax melts, wax accessories, simmering granules, room sprays, reed diffusers and carpet fresheners.
How much is postage and packaging to the UK?
P&P is £3.95 to mainland UK or free on orders over £50.
Do you ship to any other countries?
At this time we cannot ship to any other countries other than those mentioned above.
When will my order be dispatched?
All orders usually take up to 5 working days to be dispatched although this may be up to 10 working days during busy periods. Some personalised items will take up to 15 working days, but this will be stated on the product page. You will receive an email as soon as your order has been shipped.
How will my order be sent?
Most orders are sent via Hermes however a few smaller orders are sent with Royal Mail.
Can I make changes to an order I have already placed?
Unfortunately we cannot amend an order once it has been placed. You would need to request a cancellation and then place a new order.
How can I contact you?
You can either fill in the form on our 'Contact' page or please email us at